Helpers Services How it works Results
Book a helper Become a helper
Simple by design

How Quelpit works.

From booking to done — everything is straightforward. No phone calls, no waiting for quotes, no surprises.

Book a helper Become a helper
For customers

Three steps.
That's it.

Getting help has never been simpler. Pick your service, tell us when, and we handle everything else.

01
Book your helper
Fill out our booking form — choose your service, date, time, and how many helpers you need. No payment required upfront. Booking is simple and straightforward.
02
We match you
Within 2 hours we confirm your booking and match you with a background-checked, reviewed helper close to your location. You see their name, photo, and rating before they arrive.
03
Done. Rate them.
Your helper arrives and you pay securely via Stripe before work begins. Once paid, your helper gets started. Job complete — leave an honest review that goes directly onto your helper's portable profile.
How we protect you

Every booking is
backed by trust.

We have built safety and accountability into every part of the platform so you never have to worry.

01
Background checked helpers
Every helper on Quelpit™ completes a criminal background check and identity verification before their first booking. No exceptions, no shortcuts. You always know who is coming.
02
Verified reviews you can trust
Every review is from a verified real booking. You see the helper's full rating history before you confirm. No fake reviews, no hidden feedback.
03
Standby helpers always ready
We maintain a pool of standby helpers in every area. If your helper has an emergency we have someone ready to step in. Your booking is always protected.
04
Booking protection — coming soon
We are building optional booking insurance to give you extra peace of mind on every job. Available soon — we will notify all customers when it launches.
For helpers

How to start earning.

Apply, get verified, and start accepting bookings close to where you are. Paid Friday for the previous week's work.

01
Apply
Fill out our helper application form. Tell us your availability, what services you are comfortable with, and your area. Quick and simple to complete.
02
Get verified
We review your application within 24 hours. A background check is required before your first booking. 🎉 Launch promo — background check covered by Quelpit for the first 10 helpers who join. Apply now to secure your spot before the promo ends.
03
Accept bookings
Jobs are matched to your area and availability. Accept the ones that suit you. Complete the booking, deliver good work, collect your review. Paid Friday for the previous week's work via e-transfer.
Our policies

Clear rules.
Fair for everyone.

We believe in being transparent about how everything works — for customers and helpers alike.

Cancellation policy — customers
Cancellation — No payment is taken at booking so there is nothing to refund if you cancel. Simply email support@quelpit.ca and your booking is cancelled at no cost, anytime before your helper arrives.
Rescheduling — Free anytime. If rescheduling within 6 hours of your booking, a 10% fee applies to your booking subtotal.
Helper no-show — You are never charged. Payment is only collected when your helper arrives at your door. One free reschedule always offered.
Processing fees — Applied only at the time of payment when your helper arrives. No processing fee is charged for cancellations before payment.
To cancel or reschedule — Email support@quelpit.ca anytime before your booking starts.
Cancellation policy — helpers
24+ hours before — No penalty. Plans change, and that's fine.
6–24 hours before — Up to 3 per calendar month at no cost. Beyond that, you'll be deprioritized in job matching for 30 days, meaning helpers in good standing are matched first.
Under 6 hours — Up to 1 per calendar month at no cost. Beyond that, you'll be deprioritized in job matching for 30 days and receive a written warning on file.
No show — Immediate suspension pending review, plus a written warning. Three no-shows within any rolling 90-day period results in a 1-month suspension from the Platform. Upon return, you'll start deprioritized in job matching — completing bookings reliably during this period restores your standing over time.
Why this matters — When you cancel a booking, the customer is notified immediately and offered a reschedule or refund. Repeated cancellations affect customer trust and your standing on the platform. Your reliability is your reputation — it shows in your reviews and your access to bookings.
Payment policy
Customers — No payment required at booking. Payment is collected securely via Stripe when your helper arrives at your location and before work begins.
Helpers — Paid every Friday for the previous week's completed bookings. No bookings completed that week means no payment that Friday.
Tips — 100% of any tip goes directly to the helper. Always.
Minimum — 2 hour minimum on all bookings
Dispute policy
Report window — Any issue must be reported within 24 hours of booking completion.
Resolution — We review both sides and resolve within 10 business days. Fair for everyone.
Damage claims — Covered by booking insurance (coming soon).
Appeals — One appeal allowed per dispute. We take every case seriously.
Common questions

Frequently asked.

How quickly can I get a helper?
We confirm most bookings within 2 hours. For same-day bookings availability depends on helpers in your area. We recommend booking at least 24 hours in advance for guaranteed availability.
Do helpers bring their own supplies and equipment?
Quelpit provides helpers only. Customers are responsible for supplying their own cleaning products, equipment, and materials where needed. If you need cleaning supplies we can point you to a recommended kit.
What if I'm not happy with the work?
Report any issue within 24 hours of your booking completing. We review both sides and resolve within 10 business days. Our goal is always a fair outcome for everyone involved.
Can I request the same helper again?
Yes — if you had a great experience with a specific helper you can request them for future bookings. Subject to their availability in your area.
Are helpers insured?
Protection insurance on both the sides are coming soon.
How do I become a helper?
Fill out the helper application form. We review within 24 hours and arrange a background check. 🎉 Launch promo — background check covered by Quelpit for the first 10 helpers who join. Apply now to secure your spot before the promo ends. Once cleared you can start accepting bookings near your area.
Do I need a car to be a helper?
No. Quelpit is built for helpers who use public transit. We match you to jobs close to where you already are so you never need a car to earn on our platform.
When do helpers get paid?
Payments are sent every Friday for the previous week's completed bookings. For example — if you complete bookings between Monday and Sunday, your payment is sent the following Friday. If you did not complete any bookings the previous week, no payment is issued that Friday.

Ready to get started?

Book a helper or join as one. Quick, simple, and done in minutes.

Book a helper Become a helper