Last updated: June 2026
1. Agreement to Terms
By accessing or using Quelpit™ ("the Platform," "we," "us," "our"), operated as a sole proprietorship registered in Alberta, Canada, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Platform.
Quelpit is an online marketplace that connects customers seeking help with moving, cleaning, furniture assembly, snow removal, and general household tasks ("Services") with independent service providers ("Helpers"). Quelpit does not itself provide any of the physical labour services listed on the Platform.
2. Eligibility
You must be at least 18 years old to book a service or apply to become a Helper on Quelpit™. By using the Platform, you confirm that you meet this requirement.
3. Bookings and Payment
- No payment is required at the time of booking. Payment is collected securely via Stripe when your helper arrives at your location and before work begins. Work only begins after payment is confirmed.
- Payments are processed securely through Stripe. Quelpit does not store your full payment card details.
- A 2-hour minimum applies to all bookings.
- Quelpit will never request payment outside of our official booking and payment pages. If anyone claiming to represent Quelpit asks you to pay by another method, please report it to us immediately.
4. Cancellation Policy
Quelpit operates on a pay-on-arrival model — no payment is collected at the time of booking. This means cancelling your booking results in no charge to you at any time before your helper arrives.
Cancellation: Email support@quelpit.ca anytime before your booking starts. Your booking is cancelled at no cost — no payment has been taken.
Rescheduling: Free anytime. If you reschedule within 6 hours of your scheduled booking start time, a 10% rescheduling fee applies to your booking subtotal. This fee must be paid before the new booking is confirmed.
Helper no-show: You are never charged. Since payment is only collected when your helper arrives at your location, a no-show means no payment was ever taken. One free reschedule is always offered.
Processing fees are only applied at the time of payment when your helper arrives. No processing fee is ever charged on cancellations.
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including Ontario's Consumer Protection Act, 2002.
5. Helpers Are Independent Contractors
Helpers using the Quelpit platform are independent contractors, not employees of Quelpit™. Helpers are responsible for their own taxes, equipment (unless otherwise specified), and compliance with applicable laws. Quelpit complies with the Ontario Digital Platform Workers' Rights Act, including minimum per-assignment pay, recurring pay periods, and written pay breakdowns for Helpers operating in Ontario.
Helpers who hold a study permit or any other work authorization with hour restrictions are solely responsible for monitoring and complying with their permitted work hours across all employers and platforms. Quelpit does not track total hours worked by helpers across other engagements and accepts no responsibility for any immigration consequences, including permit suspension or revocation, arising from a helper exceeding their permitted work hours.
6. Customer Responsibilities
- Provide accurate booking details, including service address and scope of work
- Ensure a safe working environment for Helpers
- Not request Helpers to perform tasks outside the scope of the booked service
- Treat Helpers with respect and professionalism
7. Helper Responsibilities
- Complete a background check before accepting any bookings
- Arrive on time and complete bookings to a reasonable standard
- Communicate with customers only through Quelpit-approved channels during an active booking
- Comply with Quelpit's Code of Conduct
- Never share your Social Insurance Number (SIN) with anyone claiming to represent Quelpit except through official email communication from secure@quelpit.ca. Quelpit will never request your SIN via WhatsApp, text message, phone call, or any unofficial channel. If you receive a suspicious request, report it immediately to support@quelpit.ca.
8. Non-Solicitation
Helpers agree not to solicit or accept direct payment from any Quelpit customer for services similar to those offered on the Platform for a period of 12 months following their last Quelpit booking with that customer. This clause does not restrict Helpers from accepting voluntary tips or gratuities offered by a customer in connection with a completed Quelpit booking. Customers agree not to directly hire or solicit any Quelpit Helper outside the Platform for a period of 12 months following their last booking. Violation of this clause may result in removal from the Platform and applicable fees as described in our Helper Agreement and platform policies.
9. Reviews
Reviews may only be submitted by customers with a verified, completed booking. Reviews are published as submitted and are not edited by Quelpit, except in cases of proven fraud or abuse. Reviews belong to the Helper and remain on their profile permanently unless removed for cause.
10. Limitation of Liability
Quelpit facilitates connections between customers and independent Helpers but is not responsible for the acts, omissions, or negligence of any Helper or customer. Quelpit does not provide insurance and does not cover or reimburse any damage, loss, or injury arising from a booking. To the maximum extent permitted by law, Quelpit's liability for any claim arising from use of the Platform is limited to the amount paid for the relevant booking, where such liability cannot otherwise be excluded by law. Customers and Helpers may have access to optional booking protection plans where offered, which are provided by third-party insurance partners and subject to their own terms.
11. Disputes
Any issue with a completed booking must be reported within 24 hours of the booking's completion. Quelpit will review the matter and aim to resolve disputes within 10 business days. One appeal is permitted per dispute.
12. Refusal of Service & Removal from Platform
Quelpit may refuse to process any booking, decline to onboard or continue working with any Helper, or otherwise restrict a person's ability to use the Platform, for violation of these Terms, fraudulent activity, repeated cancellations or no-shows, or behaviour that compromises the safety or trust of the Platform.
13. Changes to These Terms
We may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree that any disputes arising from these Terms or use of the Platform will be subject to the exclusive jurisdiction of the courts located in Ontario.